Question 1

How do I choose the right body armor size?

Accepted Answer

Choose your size based on your body measurements and build. If you're unsure, our team will help you select the best fit.

Question 2

What's the difference between a plate carrier and body armor?

Accepted Answer

A plate carrier provides basic protection using armor plates. Body armor offers enhanced protection by combining armor plates with soft ballistic inserts and additional protective modules for greater coverage.

Question 3

How quickly are orders shipped?

Accepted Answer

Orders are shipped Monday through Saturday after confirmation by our team.

Question 4

Do you offer in-store pickup?

Accepted Answer

Yes. You can collect your order from the Rarog showroom in Lviv at 23B Lysenka Street.

Question 5

Is shipping free?

Accepted Answer

Yes. We offer free shipping on all orders to Nova Poshta branches within Ukraine.

Question 6

What payment methods do you accept?

Accepted Answer

You can pay online by bank card, upon delivery at a Nova Poshta branch (cash on delivery), or by bank transfer.

Question 7

What is the warranty period?

Accepted Answer

All products are covered by a 12-month warranty from the date of purchase.

Question 8

Do you have a loyalty program?

Accepted Answer

Yes. After registering on our website, you'll receive 300 bonus points, and 3% of every purchase is credited back to your account as bonus points.

Question 9

How can I use my bonus points?

Accepted Answer

1 bonus point = 1 UAH. You can use your bonus points to pay for future purchases on our website.